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SUPPORT POLICY
First year Maintenance & Technical Support plan is included in the initial purchase price.
After the first year you need to purchase the mandatory annual Maintenance & Technical Support plan priced at the rate of approximately 15% of the total cost of your system (current published pricing of the software plus additional users).
Phone Support
Available Monday through Friday between 9am and 5pm US Pacific Time.
United States and International : +1 626 796 9000
Email Support
We respond to email support requests without delay. If a request is received during
our office hours (Monday through Friday between 9am and 5pm US Pacific Time) we
will respond the same day; otherwise, the next business day.
Email your support requests and questions to cs@imsxp.com
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